Refund policy

Returns & exchanges

• Unfitted, unused tyres and unopened accessories in their original packaging can be returned or exchanged within 7 days of delivery — for example if the size doesn't suit your bike.
• Before sending anything back, message us a photo on WhatsApp (071 319 9029) or email [email protected] with your order number so we can approve the return.
• Fitted or used tyres cannot be returned unless the claim is covered by the manufacturer's warranty (see below).
• Helmets with broken seals, opened engine oils and electrical spares cannot be returned for safety and hygiene reasons unless faulty.
• Return delivery cost is borne by the customer unless we sent the wrong or a faulty item — in that case we cover it.

Damaged, wrong or missing items

Check your parcel on delivery. If an item arrives damaged, is not what you ordered, or is missing, tell us within 48 hours of delivery with a photo of the parcel and item. We will replace it or refund it in full, including delivery charges.

Warranty claims

All tyres carry a 3 year warranty against manufacturing defects (bead separation, tread separation, sidewall bubbles). Approved warranty claims are settled by replacement, or by refund where a replacement is not available. The warranty does not cover punctures, cuts, impact damage, normal wear, or damage from incorrect pressure or fitment. Your invoice is your warranty card.

How refunds are paid

• Refunds are issued to the original payment method: card and online-gateway payments are reversed to the same card or account, bank-transfer payments are refunded to the sending account, and cash-on-delivery payments are refunded by bank transfer to an account you nominate.
• Approved refunds are processed within 3 working days of us receiving the returned item (or approving the claim, where no return is needed). Depending on your bank or card issuer, the money may take a further 5–10 working days to appear.
• Where an order is cancelled before dispatch, the full amount including delivery is refunded. After dispatch, delivery charges are refundable only when the return is due to our error or a faulty product.

How to start a return

• Contact us with your order number via WhatsApp 071 319 9029, email [email protected], or by visiting the shop at 244B/4 Asgiriya Road, Gampaha 11000.
• We confirm whether the item qualifies and tell you where to send it or when to bring it in.
• Once received and inspected, we confirm the refund or exchange the same working day.